2016

Spiteful, One-Off, and Kind: Predicting Customer Feedback Behavior on Twitter

Social media provides a convenient way for customers to express their feedback to companies. Identifying different types of customers based on their feedback behavior can help companies to maintain their customers. In this paper, we use a machine …

Temporal kernel descriptors for learning with time-sensitive patterns?

Detecting temporal patterns is one of the most prevalent challenges while mining data. Often, timestamps or information about when certain instances or events occurred can provide us with critical information to recognize temporal patterns. …